Account Representative / Cpaas Revenue Recognition Customer Success Manager

Contract - Account Representative /CPaaS Revenue Recognition Customer Success Manager - London - 3 months - Inside IR35/PAYE

We are supporting our well-known IT customer to look for Account Representativewill be focused on ensuring compliance with company Revenue Recognition policies. The role will work alongside the existing Client Success Managers (CSMs) as it will include chasing for new or top up POs in a timely manner to reduce risk on non-compliant Revenue Recognition.

The role will also serve as the single point of contact for the company billing team to call upon for updated communications and issue resolution.

• Role: Account Representative
• Location: London
• Job type: Contract - Inside IR35 (PAYE)
• Duration: 3 months

Key Responsibilities

• Developing new internal relationships with key roles (CSMs, Finance, Accounts Receivable, etc. teams)
• Understand company Revenue Recognition Policies
• Clean inherited non-compliant revenue issues and then identify which customers might become non-compliant in next 30/60/90 days due to invalid PO, low PO balance etc.
• Work in partnership with the global CSM teams to manage aged debt.
• Be the eyes and ears to complete a "common sense check" against proposed monthly customer billing.
• Provide timely reporting to regional CSM team leaders and maintain updated progress reports/trackers.

Requirements

• Minimum 2 years’ experience of the Collaboration SaaS industry in the UK or South Africa.
• Proven client relationship development skills.
• Proven ability to deliver results through others outside of own line management chain.
• A client focused, can-do and proactive attitude.
• Fast learner, and comfortable working in a technical solution environment.
• Great communication skills.
• Experienced working across multiple fast-moving teams.
• A background in collections or working with finance teams.
• Experienced in using Microsoft Office applications (PPT, Excel, word).
• Desirable to have experience of cloud based, SaaS products used in communications platforms and contact center.
• Desirable to have a background in a Finance/Marketing Communications disciplines.
• Desirable to have a relevant Finance degree level qualification.

Please feel free to contact myself - Daisy Nguyen at Gibbs Hybrid for a confidential chat to know more details about the role.

Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.