Customer Success Coordinator

We're looking for an enthusiastic and dedicated Customer Success Coordinator to ensure our clients' success and satisfaction in the technology and telecoms industry. The ideal candidate must be a team player, able to navigate the complexities of the customer service department, and committed to delivering the highest level of service. This role is based in Chester.

Client Details

Our client is a leading entity in the technology and telecoms sector. They are a substantial operation with an international presence, providing innovative solutions to a diverse range of clientele. They are renowned for their commitment to excellence and their forward-thinking approach.

Description

As a Customer Success Coordinator you will be:

• Calling existing customers to set them up on the platform, explain the benefits and walk through the platform features.
• Establish themselves within the business as an expert in the platform with ability to answer incoming customer enquiries on the product.
• Develop relationships with internal stakeholders within the business and externally with other big clients, end user customers and be their point of contact.
• Maintain accurate customer records and update with every contact made.
• Accurately record details on company database and relevant spreadsheets.
• Schedule future work based on customer feedback.
• Maintain Excel databases of customer orders, incentive schemes for salespeople, and various other reports as required.
• Regularly update the Operations Director and other senior management with progress and all relevant activity with administration.
• Be proactive in making suggestions for improvements and take responsibility for implementing new procedures.

Profile

A successful Customer Success Coordinator should have:

• Excellent telephone manner, with the confidence to deal with a range of queries
• Excellent communication skills
• Can work independently as well as in a team
• Able to perform well under pressure and can manage time effectively
• Able to prioritise work in order of importance and urgency
• Accurate database and administration skills, gained within an office environment
• Keen to learn about new products and services
• Working knowledge of Outlook, Word and Excel

Please note this role is on a part-time basis (20 hours a week)

Job Offer

In return, our client can offer:

• GBP24,000 - GBP25,000 salary (pro-rata)
• Immediate start
• 6 month temp role with the view of going permanent
• Hybrid working environment to provide work-life balance
• Generous 26 days of holiday leave
• Comprehensive healthcare package
• Contributory pension scheme
• An inclusive and supportive company culture

We invite all interested applicants who are passionate about customer service and technology to apply and join our thriving team!