Address
Form of work
SalaryA Customer Success Coordinator is required to lead a team in delivering exceptional customer service in the Technology & Telecoms industry, based in Chester. The successful candidate will be a proactive problem solver with a strong focus on customer satisfaction.
Client Details
This is a leading company in the Technology & Telecoms industry. The company is renowned for its innovative solutions and commitment to customer satisfaction, continuously striving to improve the customer experience and maintain its competitive edge in the market.
Description
If you have an interest in training / technology this role could be the perfect role for you!
- Outbound calling portfolio of existing customers to support them in getting the most out of their system.
- This role does not include any aspect of sales, the purpose of this role is to support and educate customers in using the software they have already purchased.
- Delivering exceptional customer service by phone / email and video.
- Handle customer queries and complaints, ensuring effective resolution.
- Implement strategies to improve customer satisfaction and loyalty.
- Providing feedback to support innovation.
- Work closely with other departments to improve overall customer experience.
- Develop and maintain a thorough understanding of the company's products and services.
- Identify trends in customer feedback and propose improvements to products and services.
- Represent the company at industry events and customer meetings when necessary.
Profile
A successful Customer Success Coordinator should have:
- This role would make an ideal match for an experience tele-sales advisor who enjoys customer communication but ready to step away from sales
- Confidence in speaking to customers, specifically outbound dialling is a must 90% of your time will be spent on the phone
- Proven ability to handle complex customer queries and complaints.
- Strong interpersonal and communication skills.
- Proactive approach to problem-solving.
- A deep interest / understanding of the Technology & Telecoms industry.
Job Offer
- An estimated salary range of GBP24,600 - GBP26,000 per annum FTE.
- 20 hour per week, flexible - mornings over 5 days per week preferred
- A chance to be part of a vibrant and dedicated team, committed to delivering the best customer experience.
- Free car parking.
- Excellent work life balance.
- Hybrid working.
- Exposure to industry-leading products and services.
- A healthy work-life balance with generous holiday leave.
We encourage all eligible candidates who are passionate about customer service and eager to drive customer satisfaction to apply for this exciting
