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SalaryVANRATH are delighted to be assisting a Major Digital Print Company with the Recruitment of Customer Success Executive to join their growing and dynamic team based in Belfast.
Salary - £23,500 - £25,000
Hours - Mon-Fri-09:00-17:00
Responsibilities:
- Using our bespoke IT systems and product knowledge to help with customer requests in a friendly, professional and empathetic manner, via web chat, email and phone.
- Gain extensive knowledge of our products and services that we offer, as well as how our print and finishing operations work.
- Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
- Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
- Work with our different departments to get solutions to customer issues or where you see possible improvements.
- Work with couriers to deal with delivery issues.
- Be driven to always achieve and maintain top quality customer service levels.
- Any other reasonable duties as required, or at the request of management
Essential Criteria:
- GCSE Maths and English at Grade C or above or equivalent.
- Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
- Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
- The ability to learn new systems and processes quickly.
- Be able to apply common sense understanding to carry out instructions in written or oral form.
- Motivated by achievement of results and providing a high level of service to all customers.
- Strong team player with the ability to work as a group when required to achieve the best level of service to our customers.
For further information on this vacancy, or any job in Belfast or wider Northern Ireland, please apply via the link below or contact Phil Doherty in the strictest confidence.
