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Form of work
SalaryMCS Group is delighted to be partnering up with a fantastic, local Fintech organisation that are on the look our for a Junior Customer Success Executive to join their growing team. Our client offers a fantastic personal development programme for you to excel in your career.
Duties:
Access Optimisation:
- Facilitate user guidance on innovative products.
- Ensure CRM data precision.
- Execute follow-up strategies for a high success rate.
Portfolio Enhancement:
- Systematically document activities for upsell possibilities.
- Leverage touchpoints for strategic growth exploration.
- Proactively assess expansion/contraction areas.
- Cultivate relationships with client advocates.
- Elevate Lifetime Value through dynamic pricing strategies.
Other responsiblities:
- Contribute to strategic product email campaigns.
- Navigate response management and CRM updates.
- Contribute insights on optimal email deployment timing.
Objective: Foster customer relations for retention and fortified revenue support in the evolving landscape of innovation.
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Stuart Kennedy, Specialist IT Consultant at MCS Group
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
