Customer Success Executive - Tower Hamlets

Location: London, Tower Hamlets / Hybrid working
Salary: £29,500
Are you a talented individual that understands what excellent Customer Service looks like?
Would you like to work for a company that values their employees, provides personal development and significant career progression?
Our client has recently won a number of prestigious accounts and are now looking to recruit a Customer Success Executive to join their highly successful team. This is an award-winning company that offers excellent training and flexible working.
You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising our client's technology platform.
You will need to have:
* Excellent communication skills, both verbal and written with the ability to listen and interrogate customers to ensure full understanding of their requirements
* Love to talk and be excellent at building relationships with people over the phone and face to face
* Be able to multi-task and have experience of dealing with a workload that fluctuates throughout the week
* Have experience of MS Office and be 'techsavvy'
* Have a head for numbers and the ability to understand what the data is telling you.
* Managing client relationships
* Experience working with public sector customers is advantageous
Responsibilities
* Committed to achieving the right outcomes for your customers, ensuring all key performance targets are met and working with Business Managers to achieve the customer's commercial targets
* Understand customer's requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward
* Ensure that the details of your customer's vacancies are up to date with the correct levels of detail to attract the right candidates
* Ensure timesheets are submitted and approved without queries each week
* Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance
* Provide training support to customers, to ensure they are using the technology effectively and efficiently
* Answer customer queries via phone, email and live chat in a timely manner
* Committed to providing world-class service to your customers, achieving the highest scores in customer satisfaction measures and following up on feedback where necessary
Benefits: Opportunities to progress with a clear career path, Company laptop and mobile phone provided, 25 days annual leave (plus Bank Holidays) Online discounts platform for major retailers via Sodexo, Cycle 2 Work Scheme, Discount Gym Membership, Air-conditioned offices, break out room with pool table, Free onsite parking, A strong sense of belonging and a great culture in a work-focused environment