Address
Form of work
SalaryWe are looking for a Customer Success Executive to join a rapidly growing EdTech company, winner of ‘Best Workplaces’ that provides young people with the tools and resources to make informed educational or career choices.
- Job title: Customer Success Executive (6-month fixed term contract)
- Salary: £30,000 + company-wide performance bonus (pro rata)
- Location: London – Hybrid
- Hours: Monday – Thursday 8.30am – 4.30pm and 8.30am – 4pm on Fridays
- Industry: EdTech
- Benefits: 28 days +bank holidays, Hybrid working, HealthPlan, Health and fitness allowance, Cycle scheme, Mental health support and Employee Assistance Programme Weekly yoga
As a Customer Success Executive your role will be to provide world class customer service to a customer base or over 2,500 schools and colleges. You will be responsible for onboarding new schools and supporting existing schools to make the most of the platform.
Your duties/responsibilities will include:
- Working as part of a team being the first point of contact for enquires from 2,500 customers
- Onboarding new schools by setting them up on their platform and making sure teachers and students are ready to get the most out of the platform
- Customer training and support
- Troubleshooting issues and providing support via phone, email, and video calls
The successful Customer Success Executive will have the following skills/experience:
- Excellent customer service
- Strong organsiational skills
- Ability to work under pressure
- Confident working independently
- Excellent phone manner
- Keen attention to detail
To apply for this position of Customer Success executive, please click on the button shown or contact Simon Hogg for further information.
