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Do you have experiencesupporting customersto get the most out of their products?
Do you enjoy solving problems and improving customer experience?
We are looking for a passionate, driven and determined Customer Success Manager to be the primary link between our customers and the product team to improve customer experience and efficiency. This is a hybrid role with the flexibility to work both virtually and from one of our global offices.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What theday will look like
Embark on a day as our Customer Success Manager for our unique platform dedicated to supporting commercial fleet customers. You’llleadour customer onboarding process, supporting customersto get up and running with the product. You’llschedule customer calls to check-in with customers andhelp them understand insights and actions to manage their risk. Collaborating with internal teamsyou’lluse data-led insights to set-up and refine processes to enhance customer experiences, troubleshoot issues and ensure seamless customer support. With a focus on proactive communication and problem solving, you’ll support and empower our customers to achieve their goals and maximise savings through our innovative platform.
How this opportunity is different
This is a new team within Aon and there is scope to become part of an exciting journey and shape the role to fit your skills, personal growth, and interests.The role requires someone who can use their initiative, support colleagues, and manage uncertainty as the product is developed to support customer needs.
Skills and experience that will lead to success
You are a people person whocaresabout customer experience and has experience working to enhance the customer experience.- Experience at leading and developing processes to support customer onboarding, customer support and customer retention.
- Experience of managing and addressing customer enquiries, issues or escalations that arise throughout the day.
- You are comfortable providing training sessions or workshops for customers to help them maximise the value of the platform and understand new features or updates.
- Experience of setting up and measuring customer engagement and satisfaction metrics as part of an end-to-end customer journey.
- Knowledge of risk management, road safety, behavioural science ordata science will be beneficial to the role.
- Knowledge or experience of fleet management, commercial vehicle insurance, and/or vehicle telematics willalso be beneficial.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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