Customer Supply Chain Manager

Your profile

• Master level (ideal degree in Economics/Logistics) and/or proven track record in Operational management of decentralized service industries. (This can be as an Operational Manager, Operations Support Manager) Minimum 10 years of experience of which 5 years in a management role in an international environment where Supply Chain and Customer Service played a vital role.
• Customer Delight is part of your DNA and you have a proven track record in internal account management
• As a people oriented manager you have proven skills as a coach, teambuilder, motivator & push for results.
• In decisions you always think about what is best for Belron with our purpose “Making a difference with real care”
• Building bridges and influencing are your second nature
• You need to possess a strong commercial sensitivity, have a curious mind and a burning desire to be part of strategic and business development decisions.
• Act as a promotor and a driver of change (projects, future) with solid Project Management skills
• Getting the job done mentality is in your blood.
• Expressing yourself in English orally and in writing is a must, Dutch and German is an asset or you should have the willingness to learn these languages. For candidates from Belgium the Dutch language is a must.
• You have the ability to switch between holistic strategic elements and to zoom into details when necessary.
• Mobility: expected to be present min 2 days/ week in Bilzen + travel time 30-40 % in combination with homework
• Potential and capability to grow into a wider role.

You have an innate analytical feeling and a healthy ambition to work in a performance and quality-oriented environment.

Your Main Challenges:

Customer Supply Chain Optimization

• Focus on further Supply Chain (SC) Integration with countries and End to End thinking (Supply Chain – Operations – Carglass Customers)
• Dive deep into branch processes & connect with frontline stakeholders (branches & call centers)
• Drive simplification and standardization of the branch Supply Chain processes (eg; Accessories)
• Relationship Management
• Set-up and drive Customer Supply Chain Performance calls or Customer Focus Call with the EU North SC team and In-country Operations (Every 1 or 2 months depending on the country)
• Work closely & develop excellent relationships with your colleagues of the European Supply Chain
• Team Management
• Lead by example with respect to our values: Genuine, Collaborative, Caring & Driven

Align Customer expectations for all 35+ customers

Drive and support the business units to improve their joint First Time Right & Total Cost to Serve and challenge the existing Supply Chain processes to create the ideal customer journey jointly.

Collect, share, develop & drive Supply Chain best practices & new ideas to help business units in becoming more efficient & profitable

Develop business cases to support future plans with strong financial figures

Roll out the Supply Chain service portfolio of Europe North to all key customers where appropriate

Play a leading role in the preparation of sales budgets & forecasts of EDC Bilzen & Region North

Add value to the business by leading, driving or supporting key Supply Chain projects

Develop insights on our competitors Supply Chain within EU North & ROW countries

Establish excellent & trustworthy two-way relationships with all appropriate stakeholders (Including Senior Stakeholders) in our Belron business units & Belron 4 Partners.

Be the Voice of the customer for all 30+ customers within Supply Chain Europe North & EDC Bilzen and propose improvements that will positively impact the customer performance on their main KPI’s such as conversion/NPS/Retention.

Lead a team of 3 experienced Key Account Managers

Develop them according to the Belron® leadership culture

You will report to the Supply Chain Director Europe North and become part of the Management Team.

Our offer:

A challenging job with your own responsibilities and advancement possibilities in a dynamic team;

An international company with stable growth patterns and attention for quality of life;

Personal development that allows you to gain additional knowledge;

An attractive salary package with fringe benefits