Customer Support Advisor

Are you a Customer Support Advisor with fantastic communication skills and a strong understanding of IT - if so this is the role for you!

You will be working within a market leading internet company, who are looking for a number of new Customer Support Advisors to join the team. You will be the primary point of contact for the valued client base, providing them with exceptional support and guidance. This role is crucial in maintaining our reputation for outstanding customer service and ensuring customer satisfaction remains at the core of our business.

This role offers a flexible working environment for the successful Customer Support Advisors. Upon successfully passing probation you will be able to work x3 days per week from home and x2 days per week in their Worcester office. Shifts are either 8-4.30 or 9-5.30.

All Contact Centre Advisors will be given full training and support to a high level to be able to support our customer needs with technical, billing or sales advice.

Some responsibilities will include -

• Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded
• Technical troubleshooting of our product range
• Identifying product upgrades and cross selling opportunities
• Keeping up to date with new technologies that will assist our customers
• Ensuring all individual performance and sales targets are met
• Flexibility to be moved from team to team to ensure that we are meeting customer demand
• Escalating problems to a team leader where necessary
• Carrying out such tasks that are required to meet the needs of the business

Required Skills & Experience -

• Strong IT skills
• Resilient & confident with the ability to problem solve
• Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
• Excellent written and verbal communication skills
• Knowledge of web technologies such as websites, dedicating hosting and email set-up
• Previous customer care or technical support experience within an IT/Web based/technical environment

Desired Skills -

• Exceptional communication and influencing skills
• Customer Service and sales mind set
• Experience working in customer service environment
• Taking pride in your working standards, behaviour and attitude
• Recognising and maximising sales opportunities
• Technical awareness
• Excellent problem solving skills
• A natural flair for delivering excellent Customer Support
• Team Working
• An inquisitive mind and strong motivation to learn new skills