French Speaking Customer Service Advisor

My client, a large International company based in the Worcestershire area, is currently speaking a French language specialist to join their busy team.
The successful candidate will be fluent in written and spoken French
Role responsibilities:

• Respond to all customer enquiries as they relate to order management, technical product specifications and design assistance.
• Using business systems to deal with customers swiftly and effectively
• Using excellent communication skills and in-depth product knowledge to deal with customers professionally.
• Manage key customers and distribution accounts by developing strong relationships.
• Dealing with complaints in a professional and efficient manner to bring swift resolution to any issues.
• Work with internal teams such as Inside Sales, Account Managers and Marketing to help secure new opportunities for the business.

Skills and Experience:

• Must be fluent in written and spoken German
• Experience with SAP and Salesforce preferred
• Able to work on own initiative
• Team oriented, people oriented and a relationship builder.
• Enthusiastic, confident and mature.
• Displays an innate sense of curiosity, and strong accountability.