French Speaking Customer Service Representative

Reed is working in partnership with a globally renowned company, seeking a candidate that is fluent in French and has quality Customer Service skills. This is a brilliant opportunity for you to be part of a thriving business, working in a friendly Customer Service team.

You will be responsible for a select number of customers and be the main liaison between different departments including sales, material planning, accounts, and quality.

This is initially a 6-month fixed term contract to provide extra cover whilst a new system is implemented.

Role: Customer Service Representative

What’s on offer to you?
There is a very competitive salary of £28,000 per annum and it is hybrid working (50% in the office, 50% working from home)

Location: Redditch
Salary: £28,000
Benefits: Hybrid working, 25 days holiday + statutory holidays, pension, healthcare, etc.
Hours: Monday - Friday 8am - 4:30pm

Duties include:
•Administrate the back-office and lead contact for the defined customer base, taking calls, emails, fax etc. related to availability, shipments, technical issues, catalogues etc.
• Answers queries directly or forwards to the appropriate department
• Enter orders, monitor and release them for packing and shipping in coordination with customers and logistics providers.
• Support the sales team out in the field.
• Entry of stock and express orders in Oracle-ERP and monitor on-time deliveries, together with the logistics providers.
• Address unresolved requests and issues to the designated resource.
• Checking and follow-up of claims, initiating of returns and credits.
• Pro-active follow up of backorders keeping customers informed.
• Follow up on customer interactions.
• Project work
• Any other tasks requested from the Team Leader or Customer Service Manager.
• Guarantee high class service.

The ideal candidate for this role:
• Must be fluent in French and English
• Must have previous Customer Service experience. Ideally phone based but happy to consider face-to-face Customer Service experience
• Must be available to start a fixed term contract role
• Highly organised and can prioritise own workload
• Can manage complex tasks
• Based a commutable distance to Redditch, either by car or train

Does this sound like you?
If so and you want a role with a good salary and to work for a global business that appreciates it staff then please do not hesitate and apply today.