Customer Support Advisor

Customer Support Advisor

(Permanent, Full Time 38.75 hours)

Location: Rugby Head Office

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service. Häfele UK provides comprehensive Customer Support through our best-in-class sales and support team.

Your new role:

Are you customer orientated, with a keen eye for detail and excellent relationship building skills? Do you have experience in either Customer Service or an Internal Sales role and are looking to develop your career? Or are you looking to build a career in this discipline?

If so, we believe we have the perfect opportunity for you! We are a market leading Company that supply Furniture Fittings and Architectural Ironmongery to the trade. Currently we have opportunities for the right individuals to join our successful Internal Sales Team in Rugby as Customer Support Advisors.

We believe that it is our customer focus that drives our success and therefore the role of the Customer Support Advisor empowers the Häfele brand. We are looking for confident, effective communicators that are able to offer our customers a comprehensive solution for all their needs. Excellence with regards to data entry will also be required to ensure a seamless customer journey, thus reducing complaints and returns.

What you’ll need to succeed:

Working knowledge of SAP would be advantageous, particularly the Sales and Distribution module although full training would be provided.

You’ll be a real team player with the drive and enthusiasm to deliver the best customer service possible. You’ll be thoroughly supported every step of the way throughout your comprehensive training and beyond.

A strong desire to put the customer first is key as is the ability to communicate with a range of different people. Attention to detail, accuracy and project management are also necessary skills as you enter all orders onto the system daily, follow up on orders and provide the customer with a comprehensive solution to their queries.

What you’ll get in return:

· Competitive salary - £22,000 per annum

· Annual Bonus - up to 10%

· Benefits including:

o Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme

o Healthcare – Westfield Health Cashplan scheme, access to money back on dental, optical, consultation, therapy treatments and wellbeing treatments, hospital treatment insurance, Employee Assistance Programme and Life Insurance

o Discounts: Huge range of shopping and activity discounts available through Westfield Rewards

o Pension Scheme

o Stock Discounts

· Learning and Development opportunities

This role will suit someone who is looking to develop a career in customer service and enjoys being part of a hard-working team who put the customer at the heart of everything they do.

Hours of work are 8:45am to 5:30pm, Monday to Friday. A job profile is available on request.

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities.