Customer Service Advisor

Position: Membership Support Advisor (Property Sector)
Salary: up to £25,000 DOE
Contract: Permanent
Location: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on that
Working Shifts: 9am-5pm Monday to Friday, 37 hours p/w

Coventry Reed Specialist Recruitment are delighted to be representing a company within the properties sector

Our client are steadily growing and are in need of an extra Membership Support Advisor to help their Members with general tenancy & lettings contract queries.

Lettings Support Officer duties include:

• Answering queries via telephone, providing support or signposting legal & compliance queries from members (1st point of call)
• Log accurate data and member discussions on the CRM system.
• Promote/signpost FAQs factsheets and legislation & policy guidance to members.
• Help review and complete existing legal documents and templates.
• Escalate legal queries where applicable
• Keep up to date with property policies & legislations and the general property industry

The phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties.

Lettings Support Officer person specification:

The person would either be:

1. A lettings expert (Estate Agent, Lettings Agent, someone who understands lettings legality and contracts)
2. Law graduate with good research skills (someone who has touched on property contract law who is eager to learn more)

Other essential skills and experience needed –

• Professional manner and clear communication skills
• Customer service experience
• Proficient Microsoft Office.
• Ability to work under pressure/in a fast paced environment
• Eager to self-develop to continue being the expert in your field

The team are friendly, lively and social, so this would suit someone who is looking for a close knit team to work alongside.

Our client offers:
• Onsite car park

• FREE courses after probation period (level 3 and 4 equivalent)
• 23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays)

Apply today and a Reed representative will guide you through the next steps of your application.

Interview process:
1st stage – Reed Interview
2nd stage – MS Teams call with client

3rd Stage – Face to face on site

Property, properties, legal, compliance, law, lettings, rental, rent