Address
Form of work
Salary- Lots of opportunities for career progression
- Varied role with great working environment
The client is all about about making their customers happy. It's all about having a great conversation with their customers, either when taking an order or dealing with any issues they're having during the order process or after delivery. They are open 7 days a week, usually from from 8am to 6pm so you'll need to be free to work different shifts and weekends on a rota, and you'll live within a commutable distance to their offices in Nuneaton where you'll be based Monday to Friday. You're free to work from home when you're rota'd to work a weekend.
So what does the Customer Service Role involve?
- Liaise effectively with all other departments within the company
- Proactively improve the overall customer experience
- Help customers via the phone, email or live chat, always ensuring that you're keeping other departments in the loop
- Informing customers of any product delays, handling queries and offering solutions
- Dealing with delivery failures and offering customers immediate solutions and advice
- Work closely with the delivery team ensuring that you are offering solutions within set guidelines - understanding the logistics challenges presented and how this might affect the company and the customer
- Resolve all customer questions and queries within set SLA's.
- Ensure that you always have excellent product knowledge - visit our Shacks as many times as you can!
- Take the initiative to deliver beyond the expectations set for your role, always striving to go above and beyond for the customer and your team.
- Previous experience working in a Customer Service role or call centre, working in a fast-paced busy team in an office environment
- Excellent listening, verbal, and written communication skills with a calm and patient approach
- The ability to problem solve and think on your feet
- Willing to go the extra mile (and then some) for every single customer
- A team player
- Good Microsoft Office skills
- CRM knowledge and experience useful, full training will be given
- 25 days. Increasing by 1 day each year for 3 years so max 28. Plus, bank holidays.
- Staff discount 45%
- Friends and Family discount 15%
- EAP programme through The Retail Trust
- Cycle to Work scheme
- Medicash – healthcare cash plan
- Death in Service – 4x annual salary
- Westfield discount card
- 15% off Bloom and Wild
- Half day Xmas shopping day plus a voucher
- Refer a friend bonus
