Address
Form of workLocation: Southampton
Hours of work: full time
Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area.
Due to changes within the business our client is looking to expand a specialist team and requires a customer support analyst immediately.
As a Customer Support Analyst you will be responsible for reporting to the / depth investigations carried.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
As a Customer Support Analyst you will have / be
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- A good understanding of IT based systems
- Ability to work in a pressurized environment
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
