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SalaryMulti-site, high end accommodation provider, seek a weekend receptionist and Customer Support person. There also could be ad hoc requirements for mid-week shifts. Locations are Central London based.
Responsibilities:
- Providing 'Front of House' services at our properties, responding to any resident queries or issues, ensuring all matters are dealt with in a professional and timely manner
- Ensuring a high standard of customer service is delivered to all customers of of the business
- Completing organised customer Check In and Check Out days - showing residents to their new rooms and answering any queries they may have
- Responding to sales enquiries from our customers: face to face, telephone or email
- Performing flat viewings with potential customers, giving them tours of the properties and facilities we offer, discussing and understanding their needs
- Undertaking flat inspections and monitor resident behaviour
- Undertake all relevant 'Front of House' administration tasks
- Regularly liaising with the Maintenance team and Cleaning team to ensure our properties are presented to the highest standard
Our client is looking for an individual with previous experience in a client facing customer service role. Hospitality or hotel experience would be preferable. This could suit a student who has lecturing commitments during the week but is free Saturday and Sunday.
