Support Assistant – Procure To Pay (Customer Service Team)

The UK Health Security Agency (UKHSA), the nation’s public health body focused on health protection and security. UKHSA operates as an integral part of the public health system and the national security infrastructure, utilising state-of-the-art technologies and ground-breaking capabilities to tackle a current and future health threats locally, nationally and globally.

The role supports a busy Procure to Pay team by working closely with suppliers and internal stakeholders, including Commercial Managers. This working interface is dependent upon tasks being undertaken to a high level of proficiency and accuracy. The position holder is pivotal in ensuring documentation received is correctly approved and compliant with internal and external regulations.

Location

Role available at UKHSA locations with hybrid working

Chilton, London, Leeds or Porton Down

The UK Health Security Agency (UKHSA) operates a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's locations (Chilton, London, Leeds or Porton Down). Specialist or regional roles will be based at the appropriate UKHSA site. For certain roles, some additional flexibility may be possible, which will be agreed upon with the hiring manager based on individual requirements and business needs.

*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.*

Working Pattern – Full Time, Part Time, Job Share, Flexible Working.

Responsibilities section:

As a Support Assistantyour main responsibilities will include:

• Process requisitions raised within the self-service procurement system (Oracle Fusion) for goods and services. Ensure they are properly authorised and placed with the appropriate supplier, checking where active agreements exist, seeking guidance from the Contract Management Team as required
• Advise end users on the contracting/ordering process providing appropriate contact point information or escalate as necessary
• Respond to supplier queries and end user knowledge-based information requests
• Provide customer support using multiple email boxes, call logging system and telephone systems
• Ensure that all purchases comply with current legislative obligations, UKHSA Purchasing Policy and Standing Financial Instructions and are in accordance with Cabinet Office/Department of Health requirements.
• Collect and collate business data as required to provide information for management reports
• Ensure good working relationships are created with colleagues, customers and suppliers at all levels
• Undertake all administrative tasks and provide cover, commensurate with the job description, for colleagues who are absent.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Please review the job description for a full list of roles and responsibilities.

Essential Criteria:

It is important through your application and Statement of Suitability of 750 words that you give evidence and examples of proven experience of each of the essential criteria (for full details of all essential criteria please refer to the attached job description, you must review this to produce your statement of suitability):

Essential

• Previous experience of working within a Customer Services environment
• Good interpersonal and communication skills (verbal and written)
• Numerate and proficient at maintaining accurate records using in house databases and spread sheets
• Good time management skills and ability to manage competing priorities
• Ability to remain calm under pressure
• Proven ability to work with a team or independently as required

Desirable

• Experience in data entry using a Finance System (e.g. Oracle or similar) with prior experience within a Procurement role
• Ability to understand financial issues and maintain recognised procedures and practices
• Understanding of principles of governance and compliance
• Experience of using call logging systems

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Changing and Improving
• Seeing the Big Picture
• Working Together

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Job contact :

Name :
Harry McCullagh
Email :
ukhsa.recruitment@reed.com

Recruitment team

Email :
ukhsa.recruitment@reed.com