Customer Support / Call Handler

Customer Support / Call Handler - Hybrid working.
Location: Portsmouth
Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices.
Salary: £25000 plus a 5 % bonus Plus, Fantastic benefits which include the following :
Hybrid working Pension - up to 15% contribution
Employee car scheme wellbeing hours
Employee car scheme
Gym memberships
Car schemes
Holiday of between 25 and 30 days dependant on level of service
Enhanced maternity , paternity and premature baby leave Learning hours And several more
Hours :Monday - Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm
Dynamite Recruitments are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer SupportCall Handler to join the business at this busy and demanding time.
Our client provide a number of specialist service to customers and are growing considerably due to their success. As a Customer Support Advisor / Call Handler you will be the first point of contact for all clients who have all round enquiries . You will transfer calls where you are unable to assist the customer and take full ownership of the customers enquiries through to resolution where you can assist . This may also mean liaising with third parties both internally and externally to manage expectations.
You will be part of team who look out for each other, so it makes sense that you are good at building relationships. That extends to their customers too. They need to feel that you are taking accountability for their issue, so whilst you will be targeted on how many contacts you have handled, you will also take account of how you take ownership of a problem, use your initiative and see it through to the end.
As a Call Handler / Customer Support Advisor your duties will include the following
* Work across multiple accounts when required and across the entire customer journey.
* Take a lead in supporting all types of queries with the customers.
* Handle general customer communication via phone, email and web chat.
* Review customer reporting, identifying and correcting errors or exceptions.
* Updating and maintaining the internal systems with customer information
* Book service, MOT and repair requests
* Booking of courtesy cars
* Complete lots of administration tasks
* Investigating and resolving customer complaints
* Identification and implementation of business and process improvements
The ideal Call Handler / Customer Support Advisor will have / be.
* You will need to have previous call centre / telephone-based customer service experience.
* Excellent commitment and engagement with the business
* Enthusiasm for doing what is right for the customer.
* A high level of professional communication and relationship building skills.
* Experience in customer complaint resolution
* Accurate data entry
* Ability to multitask and organise your workload.
* Good knowledge of Microsoft Office, particularly Excel and Outlook
You will:
* Like talking to customers on the phone
* Have a can-do-attitude.
* Can resolve tricky issues.
* Learn from feedback quickly and positively.
* Deliver on the promises you make.
* Great attention to detail
To be considered please submit your CV asap.