Customer Support Coordinator

We are looking to recruit a Customer Support Coordinator on behalf of our client within the automotive industry. This role is to provide an initial point of contact and general administration support to the accounts and ensuring that all administration is completed in a timely and accurate manner.

Candidates will have the following skills and experience:

• Responsible for booking in units at multiple Vehicle solutions locations.
• Responsible for using multiple external customers databases and systems.
• Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.
• Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary.
• Be the point of contact for customers and develop and maintain excellent relationships with vendors.
• Contact with key customers both within the business and external in order to enhance the customer experience.
• Experience within a customer facing role with the ability to resolve customer queries and complaints.
• Excellent customer service skills
• Manage the customer handover experience on site.
• Strong administration skills.
• Excellent interpersonal and communication skills both verbal and written.
• Able to work as part of a team to ensure successful delivery of a sale.
• Strong time management and organisational skills.

Working hours are on a Mon-Fri basis - 40 hour week.

Full CV will be required.