Customer Support Engineer

Job Description: Customer Support Engineer

Location: Slough, Berks

Salary: 35-40k per annum

Hours: 9-5:30pm inc 1 hour for lunch

Benefits: 30 days inc BHs+ Company pension + Death in service benefit+ friendly working atmosphere

We are an electronics design and manufacturing company. We are a world leader in power quality products, IoT devices and refrigeration controls with manufacturing in the UK, Middle East and Far East.

Duties:

• To support our OEM customers with new and existing products.

• To advise on how to use our products, their applications and configuration.

• To be in contact with our customers by email, phone, Teams, etc. on a daily basis as needed.

• Issuing Customer Technical Bulletins on product changes which affect our customers.

• To maintain a Customer support database.

• To specify, prepare and send product samples and accessories to our customers and prospective customers.

• To support customers in the use of our configuration software and mobile applications.

• To authorize product returns.

• To help investigate product returns and failure analysis and provide reports to customers.

• To occasionally visit customers overseas to help them become familiar with our products, to advise on their application and to investigate technical issues.

• To advise on technical literature.

Requirements:

• Candidates should be qualified to HND or higher level in Electrical and Electronic Engineering, Telecommunications, or similar discipline.

• To have at least 5 years practical industrial experience in working with electronic products.

• Must be able to readily learn the application and operation of our products in detail including their configuration.

• They must have good verbal and written communication skills, able to explain technical matters clearly and concisely with an excellent use of the English language.

• Needs a good understanding of electronic circuits and able to read schematic diagrams.

• Able to use hand tools, solder components, crimp cables and use electronic test equipment.

• The candidate will need good problem-solving skills with a highly positive attitude. They need to be self-motivated, well organized and have excellent time management skills.

• They will need to be flexible in the tasks they undertake and will report to the Engineering Manager

• They must be able to work in the labs and offices at head office in Langley without excessive travel time, on a daily basis.

• All candidates should be eligible to work in the UK as well as being ready and able to travel overseas at short notice.