Address
Form of work
SalaryCustomer Support Engineer
Business Sector/Discipline: Smart Manufacturing
Type of Job: Permanent
Company or Hiring Agency: Our client is a UK based electronics design and manufacturing company
About the Role:
Our client, a world leader in power quality products, IoT devices, and refrigeration controls, is seeking a Customer Support Engineer to join their R&D department. As a Customer Support Engineer, you will play a vital role in supporting our OEM customers with new and existing products. You will provide technical advice, assist with product configuration, and ensure the highest level of customer satisfaction.
Key Responsibilities:
- Supporting OEM customers with product advice and application guidance
- Communicating with customers via email, phone, Teams, etc., as necessary
- Issuing Customer Technical Bulletins on product changes
- Maintaining a Customer Support database
- Preparing and sending product samples and accessories to customers
- Assisting with the use of configuration software and mobile applications
- Authorizing product returns and handling product failure analysis
- Occasionally visiting customers overseas to provide technical support and investigate issues
Job Requirements:
- HND or higher qualification in Electrical and Electronic Engineering, Telecommunications, or a similar discipline
- At least 5 years of practical industrial experience with electronic products
- Excellent verbal and written communication skills
- Strong understanding of electronic circuits and ability to read schematic diagrams
- Experience in using hand tools, soldering components, and electronic test equipment
- Problem-solving skills with a positive attitude
- Self-motivated, well-organized, and excellent time management skills
- Flexibility in tasks and able to work at our client's head office in Langley
- Eligible to work in the UK and available for international travel at short notice
- Willingness to occasionally work outside regular office hours
Benefits:
- Opportunity to work with a wide range of OEM products
- Collaboration with a multi-disciplinary R&D team
- Friendly and supportive work atmosphere in a culturally diverse team and company
- Engagement with multinational companies, aid agencies, and domestic products for the developing world
- 22 days of annual leave with additional discretionary 3 days at Christmas
- Additional leave day added for every 5 years of service
- Competitive salary in the range of 35k to 40k pa
- Death in Service benefit and pension scheme with company contributions
Apply Now:
If you are a passionate Customer Support Engineer with the required skills and experience, we would love to hear from you. Please submit your application today!
