Customer Support Executive

My client is an award-winning employer operating within the Financial Services Technology Market. They have supplied pioneering technology for over 25+ years across Invoice Finance, ABL and Trade Finance.

They have a prestigious client base consisting of Tier 1 Banks, Challenger Banks and Alternative Lenders across UK and Internationally. This means the role of a Customer Support Executive is key to support clients from C - Suite through to users of the platform daily.

As they undertake a rapid growth journey over the next few years it creates a buoyant environment to help you grow & progress. You will be surrounded by Industry leading professionals, lots of opportunity to learn and a lots of fun socials along the way!

The main focus on this role is to give all the customers using the platform a knowledgeable, empathetic and professional service allowing them to maximise the benefits of the platform.

As the Customer Support Executive your responsibilities and duties will include:

• All Issues, Questions and Queries will come in from Lenders & Banks via the Ticket Management system. It will be your responsibility to understand the challenge and ensure its escalated appropriately
• Provide quality and professional support and advice to all customers ensuring they are satisfied and continue to ask questions in the future
• Create a feedback loop of customer opinion with the product and tech teams so they can continue developing the product
• Align with all SLA's set - Responding quickly and efficiently
• Educate and mentor customers so if the same issue happens again they can self serve the solution to save resource in the future
• Become an expert on my clients software which will allow you to be best in your role but also progress within the organisation.

Essential Skills and Competencies of the Customer Support Executive:

• Professional customer service skills with good written and oral communication skills
• Experience of working in financial services; specifically invoice finance, factoring or ABL sector
• Great communication; both written and verbal
• Resourceful and able to take initiative in a dynamic and growing environment.
• Experience with complex software & applications.
• Ability to easily adapt to and learn new subject matters & technologies.
• Team-player and willing to participate
• Self-motivated, committed, and confident
• Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.