Customer Support Executive

POST is partnered with a fast-growing legal technology company that is looking to grow their already, incredibly successful internal support team.
Our client is looking for a passionate Customer Support Executive . This role will be a support contact for our clients and consumers for our product. The Customer Support Executive focuses on high quality client service, ownership, and initiative to drive excellence.
Key Responsibilities –
* Reporting to the Support Manager and working closely with clients and consumers, this role will be responsible for supporting the ongoing success and improvement as first line support.
* Provide technical assistance and user support for incoming queries, with the focus of resolving as a ‘first time fix’
* Report and escalate any raised issues in priority order to the team and ensure resolutions and fixes are executed and communicated to any outstanding client queries
* Expert in troubleshooting techniques and frequently asked questions with a good understanding and anticipation of client needs, with professional and effective recommendations for resolution
* Ability to convey highly complex technical information to non-technical clients and consumers
Key Skills & Experience –
* Ability to communicate complex product technicalities to consumers, clients, account management, sales and the rest of the business
* Demonstrable analytical and pragmatic approach with the ability to clearly and concisely communicate product intricacies and troubleshooting solutions
* Strong communicator verbally and in writing, with keen listening skills
* Strong commercial awareness and ability to triage queries appropriately and efficiently, with strong prioritisation and time management skills
* Demonstrable experience of utilising software application as a solution, with a keen ability to decipher software issues from application errors
* Be able to communicate with multiple suppliers and have an understanding of query endpoints
The package -
* Offering a basic salary of £23,500 per annum
* 25 days annual leave
* Monday to Friday 9am -8pm shift pattern
* Additional benefits include private medical insurance, life insurance, company pension, flexible annual leave, referral scheme and company-wide events.
If you are interested in this Support role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details