Customer Support Helpdesk Administrator

Your new company
A healthcare solutions company
Your new role
Customer Support helpdesk advisor
This role will involve dealing with all incoming enquiries from users regarding the company products. The customers consist of varying medical professionals across the UK. The enquiries include general advice and assistance with using our systems, functional requests, technical issues, licence queries and potential sales.
What you'll need to succeed
Excellent verbal communication skills
Ability to write clearly and concisely without spelling mistakes and grammatical errors
Polite and courteous at all times
Punctual
Attention to detail
Excellent troubleshooting skills
Good IT skills
Ability to identify potential risk
Able to identify the importance of customer queries
Ability to organise own workload and to work unsupervised
Understanding of when to escalate issues to other members of the team or ask for help
Ensure deadlines are met
Adaptable and responsive to change
Able to work with others and comfortable working in a small team
Able to communicate needs in a planned way for example to other team members
Operates well under pressure
Strong understanding of our products layout and functionality (comprehensive training will be provided)
Confidence in liaison with senior staff of potential clients/partners
Desirable
Salesforce experience
Website build experience, specifically WordPress
What you'll get in return
Salary: Competitive Income Protection
Life Assurance
Enhanced pension
Health Cash plan
28 days annual leave + bank holidays
Sick pay scheme
A range of flexible benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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