Customer Support Helpdesk Administrator

Your new company
A healthcare solutions company
Your new role
Customer Support helpdesk advisor
This role will involve dealing with all incoming enquiries from users regarding the company products. The customers consist of varying medical professionals across the UK. The enquiries include general advice and assistance with using our systems, functional requests, technical issues, licence queries and potential sales.
What you'll need to succeed
* Excellent verbal communication skills
* Ability to write clearly and concisely without spelling mistakes and grammatical errors
* Polite and courteous at all times
* Punctual
* Attention to detail
* Excellent troubleshooting skills
* Good IT skills
* Ability to identify potential risk
* Able to identify the importance of customer queries
* Ability to organise own workload and to work unsupervised
* Understanding of when to escalate issues to other members of the team or ask for help
* Ensure deadlines are met
* Adaptable and responsive to change
* Able to work with others and comfortable working in a small team
* Able to communicate needs in a planned way for example to other team members
* Operates well under pressure
* Strong understanding of our products layout and functionality (comprehensive training will be provided)
* Confidence in liaison with senior staff of potential clients/partners
Desirable
* Salesforce experience
* Website build experience, specifically WordPress
What you'll get in return
Salary: Competitive* Income Protection
* Life Assurance
* Enhanced pension
* Health Cash plan
* 28 days annual leave + bank holidays
* Sick pay scheme
* A range of flexible benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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