Customer Support - Hybrid - Immediate Start

ROLE: Customer Support - Hybrid - Immediate start!

LOCATION: High Wycombe, with free onsite parking

HOURLY RATE: up to 17ph

HOURS: Monday - Friday, 37.5hours

DURATION: Ongoing

We are currently working with an established business, based in High Wycombe who are looking for temporary support in their Customer Service team. This is a new position as they are growing, so you will join at an exciting time. You will be a Customer Service expert and be the ambassador of the brand.

BENEFITS: We would love for you to join us, some of the great perks of temping through Office Angels include

• Weekly Friday pay
• Up to 28 days of annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Access to Boost - our exclusive platform with discounts on hundreds of retailers, a well-being hub with recipes, an exercise area, and a mindfulness section with blogs and videos

Duties will include:

• You will provide excellent customer service, ensuring an engaging and positive experience for each customer
• Managing incoming calls and emails, from different channels, ensuring you manage the business 24-hour SLA
• Working to customer service business metrics
• Prepare and organise documents, reports, and presentations as required
• Supporting with pre and post-order related queries in a professional and efficient manner
• Providing product advice, and liaising with the technical team to ensure correct information is given back to customers
• Reporting any findings from customer feedback to pass to internal teams
• Managing returns, and any other stock-related issues
• Report any website/product issues to the marketing team
• Building relationships with internal team

Required skills:

• Excellent communication skills, both written and verbal
• Strong organisational and time management abilities.
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)
• Attention to detail and accuracy in completing tasks
• Ability to prioritise tasks and work independently
• Previous experience in providing exceptional Customer Service
• Love animals as there are dogs in the office and you can bring your dog with you
• Able to start work within a few days

This a temporary position starting immediately and will be on going. Any questions please contact Staines Office - (phone number removed) - (url removed)

We look forward to receiving your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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