Customer Support Co-ordinator

Salary: GBP25,000 - GBP26,000 depending on experience plus up to 6%Working Location: Milton KeynesEmployment Type: Permanent

What we offer:

• 27 days annual leave (plus bank holidays) and a holiday purchase scheme
• Generous pension scheme, with an employer contribution of up to 10.5%
• Life Assurance (x4 salary)
• Subsidised private medical insurance
• Cycle to Work scheme
• Employee discounts platform, including gym discounts
• 24/7 employee assistance programme supporting your mental wellbeing
• 2 days volunteer leave
• Equalised maternity, paternity, adoption leave and pay for all new parents

What you'll be doing

• To perform daily tasks such as calls, emails, and online requests within the agreed SLA targets and to work within legislative requirements to help the team deliver their targets.
• Working independently whilst having discretion in dealing with builders, developers, housing associations and local authorities.
• In depth knowledge of policies and procedures with a proactive, prioritised, and consistent approach to share knowledge and analyse data provided with both internal and external customers to establish and ensure accuracy within the system around liabilities and product.
• Be aware of the requirements of the business and our customers and escalate matters where necessary.
• Work as part of a team and being part of a flexible resource to help support other parts of Customer Services during times of peak demand.

The ideal candidate will have

• Strong written and verbal communication skills.
• Confidence of speaking with customers on the phone.
• Customer service experience.

Why you should join us

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purposeto raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don't promise we can offer you exactly what you want, but we are always happy to talk flexible working.

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you're ambitious, driven and hard-working you will succeed with us. We'll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

If you need any adjustments or additional support with your application, please let us know.