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Form of work
Salary Embark on a journey where your proactive customer service skills are not just valued but are the cornerstone of the role. Forge lasting relationships with a diverse clientele, providing empathetic and solution-focused support. Collaborate with a talented Service & Support team, contributing to the success of the Service & Support Director and the Service Desk & Operations Manager.
Based in High Wycombe, the firm seeks a dedicated Service and Support Coordinator, this full-time position, nestled within a dynamic office environment, operates from 8:30 am to 5:30 pm, Monday to Friday.
Key Responsibilities:
* Uphold exceptional customer service standards, maintaining frequent, empathetic communication and swiftly resolving issues.
* Support the Service & Support team, aiding both the Director and Operations Manager.
* Efficiently schedule engineers according to client service level agreements, managing travel and on-site time coordination.
* Engage with the technical team to supply clients with pertinent information and quotations.
* Maintain meticulous records, including spreadsheets, ticketing systems, and the Service & Support diary, and ensure clients receive tickets/reports post-completion.
Key Skills:
* Proficient negotiation and persuasion skills to achieve objectives.
* Outstanding interpersonal and communication abilities.
* A strong customer service ethos, with the capacity to handle complaints with empathy.
* Exceptional coordination and organisational skills, with the ability to manage complex scheduling while retaining attention to detail.
* Advanced computer literacy, particularly in Microsoft Outlook, Word, and Excel.
Benefits:
Private Health Cover
