Service Coordinator

Your new company
A well established company are seeking an experienced Service Coordinator to join them.
Your new role
As the Service Coordinator, you will be responsible for maintaining excellent communication with customers, providing regular updates and reports for outstanding work.

• Processing of orders for all service-related parts and labour
• Processing of parts transaction through business system
• Assistance with warranty provision
• Assistance with service offering relating to either fitment, maintenance, or warranty requirements
• Efficient planning and deployment of mobile teams/subcontractors to facilitate customer requirements
• Ensure that all stakeholders are updated of the overall project plan for builds for mobile fitments (Sales Team)
• Liaise with both the technical team and the purchasing team around any significant product defects that should be escalated to the supplier
• Administer with support from technical team warranty periods for customer vehicles
• Maintain and record specific KPI's relating to service
• Maintain a professional manner at all times; punctuality and efficiency are essential.
• Provision of guidance and advice to customers on the purchase and installation of product
• Attendance of customer meetings relating to issues
• Any other ad hoc duties as required by the Head of Service
• Maintenance of accurate records
• Compliance with Company Health and Safety procedures
• Compliance with Company Quality and Environmental standards
• Compliance with Company Security procedures
• Ensure all safety and environmental procedures and standards are always maintained and adhered to, that any accident or near miss is dealt with and reported appropriately, that you and your colleagues act in a safe manner always
• Any other duties as required by the Head of Service

This is a full office-based position.
What you'll need to succeed
In order to be successful in applying for the position of Service Coordinator, you will:

• Have experience in a similar position
• Be a self-motivated person with a professional manner and methodical work ethic.
• Have a driving licence and car

What you'll get in return
As the Service Coordinator, you will receive:

• A competitive salary
• Opportunity to join an established yet growing company
• Free parking
• 25 day holiday
• Life assurance
• 3% employer 5%employee

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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