Customer Support Officer

Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private healthcare provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.

The salary is £24,912 per annum.

Benefits and Package for a Customer Support Officer:

• Salary: £24,912 per annum, rising to £26,089 following the probationary period (there is an opportunity for this to progress to over £32,000)
• Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
• Contract Type: Permanent
• Location: Taunton
• Non-contractual bonus
• Treat paid at Christmas
• Access to private medical insurance cover
• Cash plan
• Remote GP services
• Purchasing additional annual leave
• Pension plan
• Great social activities and events

Key Responsibilities of a Customer Support Officer:

• Being the first point of contact for all customer enquiries
• Answering high-volume inbound calls
• Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
• Delivering the highest level of customer service

Key Skills and Experience of a Customer Support Officer:

• You should be passionate about delivering the highest level of customer service
• You will need to have previous experience working in a telephone-based role
• Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
• You will need to be confident with fantastic communication skills
• You should also feel comfortable working independently as well as part of a team

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)