AddressCustomer Support Repairs Administrator
Renovotec is the UK's fastest-growing supplier of barcode scanning and rugged mobile computer equipment, supplying technology to many industry sectors - Logistics, Automotive, Food, Ports, Construction, etc. throughout the world. Customers include Coca-Cola, Eddie Stobart, Morrison's, Jaguar Landrover, AO.com, and JD Sports amongst many others. This is an expanding and dynamic sector, which changes as new technologies are developed.
Renovotec are currently recruiting for a Customer Support Repairs Administrator to join their growing Customer Support team. Renovotec supply customers with mobile computer hardware, software and wireless network infrastructures.
Providing a first-class customer experience is one of Renovotec’s main priorities, so you will quickly become a vital part of the business.
Support deal with all customer enquiries related to their mobile computer hardware, software and industrial wireless networks. The successful candidate will be a team player who will help out their colleagues whenever required.
Main Duties will include:
- Raising, updating and querying device repair requests (RMAs)
- Sending device repair quotations and receiving POs in return
- Arranging deliveries and collections to/from customer sites
- Answering customer queries on the phone or via email
- Ensuring all customer calls are logged using our support ticket system
Key Skills:
- Knowledge of Microsoft Operating Systems and Office software suite
- Customer Service
- Communication
- Team Work
- Prioritising work
If you believe you have the ability to fulfil this role, then please submit a full CV along with a cover letter explaining why this role is for you.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: In person
