It Support Engineer

IT Support Engineer

Do you thrive in a fast-paced environment, troubleshooting technical challenges and keeping users productive?

Lorien are currently working with a Leeds based client who are going through a significant change to their digital landscape and investing in their IT provision. With a recent CTO appointment, focus on building a strong IT team is at the forefront of the businesses priority. Based on this, they are looking for a skilled IT Support Engineer to join their team and become the one-stop shop for all things tech! You'll provide exceptional support across the board, from workstations and printers to complex server issues and network configurations.

What You'll Do:

• Be the first line of defense, resolving user requests and incidents related to:
  • Workstations (Windows 10/11 & Mac OSX)
  • Printers
  • Servers & Storage
  • Networking (LAN, switches, access points)
  • Software applications
• Provide exceptional desk-side support, ensuring a smooth experience even for senior executives.
• Implement and maintain IT Service Management principles for efficient issue resolution.
• Champion cybersecurity best practices, including MFA, password managers, anti-virus, and DLP policies.
• Manage and troubleshoot cloud-based solutions like Azure and Office 365.
• Support our communication systems, with experience in MS Teams phone systems or similar cloud solutions.
• Leverage your expertise in Microsoft Intune (or similar MDM) to manage multi-platform devices (Windows/Mac).

You're a Perfect Fit If You Have:

• 2-3 years of experience in IT support.
• A strong understanding of supporting Windows 10/11 and Mac OSX operating systems.
• Experience with cloud-based solutions, particularly Azure and Office 365.
• Familiarity with Local Area Networks (LANs), including switches and access points.
• Proven ability to provide exceptional desk-side support to diverse users, including senior executives.
• A working knowledge of IT Service Management (IT-SM) principles.
• Passion for cyber security best practices, including MFA, password managers, anti-virus, and DLP.
• Experience with MS Teams phone systems or other cloud phone solutions (a plus).
• Experience with Microsoft Intune or similar tools for multi-OS device management (a plus).

The role will be based from their Leeds city centre office 3 days a week (Tuesday being a mandatory day) and last two days of each month (can be included in the 3 days a week allowance).

Salary is paying up to £45,000 depending on experience with a generous benefits package.

Candidates must be based in the UK and have right to work as the organisation does not provide sponsorship.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.