It Support Engineer

1st Line Support Engineer

Leeds - 3 days office 2 remote per week

£20,000 - £30,000 D.o.E

Our client is a much loved, high growth D2C lifestyle brand. They are a + £50m turnover business who are growing quickly by expanding their product ranges and launching into new international territories.

This is a company who works at pace - no day is the same, and the successful candidate will be happy to roll up their sleeves up and meet challenges head on.

As part of their growth they are now seeking a junior IT support Engineer who will report into the transformation manager and to be the first point of contact for the business as well as providing support for the roll out of business change.

You'll be a can excellent communicator and have a 'can do' attitude.

Responsibilities:

• Maintaining system access - IT security.
• Managing the IT inventory, ordering equipment and Troubleshooting.
• Working alongside our third-party IT provider.
• General onsite IT support, password resets.
• Supporting development within Shopify.
• Technical support for future projects and system maintenance.
• Supporting with the errors within the integrator flows between systems.

Skills & Behaviours:

• Communication and approachability are essential.

• Organisation and time management.

• Ability to prioritise in line with business interests.

• Eagerness to solve problems independently and across multiple platforms.

• Excel skills, including ability to report.

• Work autonomously and under pressure to deliver within deadlines.

• Enthusiastic and optimistic towards all tasks

• Encourage feedback and remaining approachable for all suggestions.

• Eagerness to work collaboratively.

• Willingness to muck in all areas, as and when required, depending on the business needs.

• Brand ambassador that is passionate about the success of the business

• Continuous improvement mindset and willingness to learn.

Experience & Qualifications:

• Experience with Shopify and Netsuite are preferred, but not essential.
• An IT Degree or similar or prior experience in a 1st line role would be preferred but not essential.

This is a fantastic time to be joining a ground breaking eCommecre business off the back of a phenomenal trading year. Being on of their first IT hires, the possibility to grow with the business is enormous.

Please apply with an up to date CV to be considered.