Customer Support Representative

About Us:
Primethorpe Paving Supplies is a dynamic and innovative building merchant Company (specifically for landscaping materials) dedicated to providing exceptional material and service. We pride ourselves on our commitment to customer satisfaction and are seeking a skilled and motivated individual to join our team as a Customer Support Representative.
Job Description:
As a Customer Support Representative at Primethorpe, you will play a crucial role in ensuring our customers receive the service and support they require. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our products/services. Your goal will be to create a positive customer experience and foster long-term relationships.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat
- Provide accurate information about our products
- Resolve customer issues, concerns, and complaints in a professional and timely manner
- Assist customers with order processing, returns, and exchanges
- Collaborate with other team members to ensure seamless Customer Support
- Maintain detailed records of customer interactions and transactions
- Contribute to the improvement of Customer Support processes
Qualifications:
- Previous experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Patience and a positive attitude
- Detail-oriented with good organizational skills
- Ability to work in a fast-paced environment