Address
Form of work
Salary Member Support Representative
£22,500
Hybrid working
Fantastic benefits!
Are you a dedicated customer service professional looking to secure a new role? I am actively recruiting for a well-known pensions company in Leeds City Centre. The purpose of this role is to be the first point of contact within the organisation, triaging and resolving member's queries and questions in an engaging and efficient manner.
Member Support Representative:
* Manage inbound calls from members and employers in a timely and effective manner
* Apply rules and procedures to provide effective resolution to a wide range of questions and queries
* Provide high quality service through a focus on listening to understand member needs and direct them to the appropriate resolution.
* Convey value add outcomes to members in an engaging and meaningful manner, taking account of their individual circumstances.
* Meet targets in relation to call quality, accuracy of response.
* Participate in call coaching to continuously improve quality and performance.
* Continuously develop knowledge of pensions administration and the systems and processes.
* To take responsibility for the accuracy of data at all times
* To comply with the Data Protection Policy when dealing with personal data in the course of employment including personal data relating to any employee, customer, client, supplier or agent of the Company.
To be considered for this role you must have 1 years' experience working in Customer Service.
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
