Customer Support Team Member

Customer Support Team Member

The opportunity:

Full time - Monday to Friday 8:30am - 5pm or 9am - 5pm with a 4:30pm finish on a Friday.

Salary - £11.04 after 12 weeks increasing to £12.00

To process with defined PI and service levels, a range of documents, information, and data - using computer systems, printing equipment and telephony. Most of the work involves the processing of customer requests/ applications and related administration and is therefore time-critical, requiring a high degree of accuracy.

This is a unique team that is quite paper based, they support the other teams in the office, along with inputting data into the different system. There are a few different systems that will be used throughout this role as well as decision making.

Your day-to-day responsibilities include:

• Capture, maintain and update data, utilising designated computer systems and manual processes
• Process complex, multiple, and higher value transactions in accordance with defined account protocols.
• Deal with all queries, exceptions, and customer correspondence etc.
• Undertake and complete general office administration activities.

Skills we'd like:

• Administrate experience.
• Attention to detail skills.
• General decision-making skills.

More reasons to join us

In addition to joining a global leader in digital transformation, you can also expect a fantastic range of benefits. These include:

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What's more, we really value your progress and it's a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career.

Getting to know Atos

You can look forward to joining a global powerhouse in digital transformation. We have 120,000 employees in 73 countries and an annual revenue of €13 billion. We are also number one in Europe regarding Cloud, Cybersecurity and High-Performance Computing, providing end-to-end Orchestrated Hybrid Cloud, Big Data, Business applications and Digital Workplace solutions through our Digital Transformation Factory. Additionally, we provide transactional services through Worldline, Europe's leader in the payment industry. Our group is also the Worldwide Information Technology Partner for the Olympic and Paralympic Games and operate under the brands Atos, Atos Syntel, Unify and Worldline.

How to apply

Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word or PDF format.