Job Title: Customer Voice Administrator
Location: Leyland
Contract Type: Temp Ongoing
Start date: ASAP
About the Company
This company is a leading provider of housing solutions in the UK.
They are passionate about making a difference in the lives of their tenants and are committed to providing high-quality services to their clients.
About the Role
The Customer Voice Administrator will be responsible for managing the customer feedback process and ensuring that all feedback is recorded, analysed and acted upon.
This role will involve liaising with various departments within the company to ensure that customer feedback is addressed in a timely and effective manner.
Key Responsibilities

• Manage the customer feedback process and ensure that all feedback is recorded, analysed and acted upon.


• Produce regular reports on customer feedback and present findings to senior management.


• Liaise with various departments within the company to ensure that customer feedback is addressed in a timely and effective manner.


• Identify areas for improvement in the customer feedback process and implement changes where necessary.

Requirements

• Minimum of 2 year's experience in a similar role.


• Excellent communication skills, both written and verbal.


• Strong analytical skills with the ability to interpret data and produce reports.


• Excellent organisational skills with the ability to manage multiple tasks and priorities.


• Strong attention to detail with the ability to identify trends and patterns in customer feedback.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk