My client, an established and privately owned manufacturing business based in Blackpool have developed a reputation for delivering high quality products and high levels of Customer Service and satisfaction to their markets.
Due to continued growth, they are currently looking to recruit a Sales Administrator / Customer Service Advisor.

Key responsibilities and Duties will include:

• Effectively and professionally communicate with Customers and Suppliers on a daily basis


• Processing incoming requests / orders via e-mail or phone accurately and in a timely manner


• Answer and deal with customer queries


• Responding to customer orders and e-mails


• Follow up job status and report any problems or delays


• Update customer contract details


• Manage and process invoices for payment


• Liaising with various departments (Sales, Accounts, Repair etc) within the organisation as appropriate


• Importing sales enquiries onto prospect or customer profiles


• Processing customer purchase orders, issuing order acknowledgements


• Process sales orders promptly and accurately, ensuring all documentation is completed efficiently.

Experience and Skills Required:

• Previous experience within either a Sales Administration or Customer Service orientated role is highly beneficial


• Previous experience within a fast-paced customer focused engineering or manufacturing environment would be highly beneficial


• High attention to detail with the ability to manage workload and Prioritise tasks


• Ability to build customer relationships and maintain a high levels of Customer Service


• Strong IT and MS Excel skills