Customer Voice Business Partner

Full Time, Permanent

Closing Date: 10th April 2024

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for a Customer Voice Business Partner to join us!

What’s the role all about?

This is an exciting new role for us and is all about working with our customers to make sure they have their say and shape our customer facing services. At One Manchester we want to involve our customers in everything we do, and this role is key in making this happen. In this role every day will be different, but it will involve lots of engagement activities, working closely with our customers and reporting on what’s been delivered. We’re really proud of the diverse communities in which we work and this role is really important in helping us to engage with our customers from a wide range of backgrounds and experiences.

Are you a One Manchester customer, or do you live in one of our communities? We’d really love to see you in this role, so don’t hesitate, apply today!

Who are we looking for?

• We’re looking for someone who has a passion for helping customers express themselves and has some experience in a customer facing role.

• It would be a real bonus if you have experience working in the housing sector but understanding what social housing is and how communities work will be useful in this role.

• We want someone who’s great at building positive relationships with colleagues and customers alike.

• We’re looking for someone who has experience in running groups or community activities.

• It would also be a big plus if you’ve got experience creating new processes to meet customers needs.

• This role would suit a people person, who is also process driven; someone who focuses on doing things the right way and is all about working towards the best outcomes.

• You’ll also need to know how to use IT software including Microsoft Office.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

INDMED

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

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