Cyber Service Assurance Manager

Cyber Service Assurance Manager

Salary - £65,000 with 10% guaranteed annual bonus and yearly incentives

Hybrid - Either Manchester or London

MUST be eligible for SC Clearance holding British Citizenship

This is an international cyber consultancy with a wide range of leading clients/projects that can take your career to the next level. If you are looking for a business that can introduce you to broad technologies, invite you to online communities, provide top tier mentoring and offer you great incentives - get applying!

You will be working alongside the 3rd parties, assessing the service that is being provided to the business. Identifying all issues or complaints and mitigating/managing these in a timely manner, using clear escalation routes to support. This will not be a people management role but a service management role.

The role -

• Carry out regular 3rd party/assurance supplier reviews, providing clear direction based on business regulations.
• Manage the communication flows between stakeholders and ensure internal as well as external teams are able to meet demand.
• Building strong relations with customers and stakeholders
• Implementation of response actions when 3rd parties or service isn't running effectively, mitigate errors or shortfalls.
• Manage complains and escalate them when required.
• Support appropriate business and customer reviews providing appropriate input as required
• Presenting performance reviews to managers, stakeholders and clients.
• Carrying out documentation/presenting work

Must Have's -

• Experience working with or managing managed service suppliers with IT Service Management
• Experience managing 3rd party risks and issues
• Experience of managing services and capabilities that serve as security controls

Desirable -

• Cyber security awareness
• SIAM function experience