Address
Form of work
SalaryTechnical Analyst (MS Dynamics 365 CRM) Up to 55k 2 Days in Manchester per week Industry Leading Business (Risk management & Consultancy Solutions)
Summary
My client is seeking a Technical Analyst (Dynamics CRM) to join their team. The company have grown significantly through acquisitions, and as they integrate multiple new businesses, the Technical Analyst will play a pivotal role in the deployment and rollout of Dynamics CRM across the organisation. The role entails a unique blend of business engagement and technical responsibilities.
Key Responsibilities:
- Strong working experience with MS Dynamics 365 - Technical experience required.
- Proficiency in extracting raw data from the system and correlating it to identify discrepancies or inaccuracies, with advanced skills in Excel.
- Ability to analyse processes within the CRM system and troubleshoot to determine the root causes of issues.
- Proficient in interrogating the backend of the system, including understanding how forms are built, identifying field names, uncovering hidden fields, and comprehending processes within the system.
- Thorough understanding of business workflows that occur behind the scenes in CRM systems.
- Outstanding communication skills with a proven ability to work directly with clients of the business to build and maintain relationships.
- Experience gathering business requirements from both internal and external employees to ensure alignment between business needs and system capabilities.
