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Form of work
SalaryClient Overview:
Our client is a leading provider of vehicle leasing services across the UK. With exciting commercial backing, they continue to deliver exponential growth year on year and are looking to growth and strengthen their hugely successful and motivated teams. As an award-winning business, they offer a fantastic set of benefits and opportunity for development.
Overall Objective and Scope:
The purpose of this role is to proactively manage the clients Daily Rental & Salary Sacrifice customers/relationships across existing customers. (split around 50% Daily Rental 50% Salary Sacrifice) The successful candidate will coordinate business strategies and processes across their allocated accounts and work closely with internal teams including Operations to establish and maintain relationships. The role will ensure a best-in-class service offering, alongside strong relationship building skills, quarterly review meetings and accurate reporting.
Key Duties and responsibilities:
- Providing pro-active account management to Daily Rental and Salary Sacrifice customers
- Salary Sacrifice customers will make up 50% of workload.
- Identify and manage opportunities within existing customers, improving visibility, processes and order take where possible.
- Documentation of customer contacts and agreements and collate data for monthly account reviews with both customers and supplier.
- Ensure Salesforce is regularly updated.
- Encourage and lead collaboration between internal and external stakeholders.
- Provide strategic and practical resolutions for the customers requirements and needs.
- Handling of and taking responsibility for internal and external enquiries, providing essential documentation, information, and advice where necessary.
- Attend regular Sales Meetings, provide updates, and present strategy.
- The demonstration of the online booking and reporting functionality to both internal and external customers.
- Working with all levels and areas of the business but predominately with Operations to achieve and exceed the set budgeted targets.
- Customer complaint management and resolution
- Quarterly scheme reviews with the customer via videoconferencing
- Customer/MI reporting with support from the Strategic Mobility Account Manager, Learn and support others as required.
- Provide system training to customers.
- Monthly telephone health checks with key allocated accounts.
- Quoting where necessary and follow up.
- To create cohesion with the operational team to improve communications with customers.
- Working with internal team operations to help deliver projects and hit deadlines.
Person Specification:
- Established history of rapport building and relationship management at a strategic level
- Customer care excellence
- A high level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and online systems
- Tenacity to see multiple tasks through to successful completion at any given time.
- Ability to work to tight deadlines and demanding targets.
- Strong attention to detail with an excellent customer service ethos
- Personal presence and credibility; demonstrating enthusiasm and self-motivation.
- Understanding of company car policies and procedures and to be able to explain these at a driver and fleet manager level.
- Positive, proactive, and enthusiastic
Key Skills:
- Strong organisational and time management skills with a proven ability to plan, problem solve and prioritise.
- Willingness to learn new knowledge and skills in order to adapt to changes with our product and services.
- Excellent communication skills
Values:
- Upholds the companies value for working in a forward-thinking manner, delivering results through integrity and the use of respect. Works smart to improve the future business as an individual and through great teamwork.
