Data Analyst

Data Analyst

Outside IR35

6-month initial contract

Manchester (hybrid- 1 day a week onsite)

£250-300 per day

Skills required:

• SQL
• Power BI
• Tableau

Main Responsibilities:

• Understands the definition, management, governance, and improvement of the Service Level Management Process
• Understands the service level management procedures
• Oversees that the Service Level Management process and working practices are effective and efficient
• Ensures that targets agreed to within Underpinning Contracts are aligned with SLA, SLT & KPI targets
• Ensures that Service Performance Reviews are regularly performed, and any required actions are performed
• Responsible for Daily Service Review, Weekly Service Review and Monthly Service Review processes, ensuring they are run effectively
• Run and manage SLA Exclusion process
• Ensures that improvement initiatives identified in Service Reviews are acted on and progress reports are provided
• Performs gap analysis

In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.