Data Analyst

About CEF:

At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.

Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.

We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.

We believe that teams who design, own and run our technology solutions are more connected to the value they create.

We are always looking to improve, collaborate and innovate and this is where you come in…

Life as a Data Analyst at CEF:

As a Data Analyst at City IT you will be using data to drive value for our customers and our business. In this role you will be a crucial part of supporting enterprise level data insight and how we can further improve our customer journey across the globe.

You’ll be used to working with large data sets, creating strategic reports and recommendations, collaborating with Marketing and other departments to ensure we are identifying and implementing more commercial opportunities.

You’ll be part of our BI and Analytics Domain that work collaboratively across the UK and USA to use our data to add value and drive better business performance.

Your Objectives:

• Develop and analyse our customer data - we have over 100,000 customers so you’ll be used to working with large data sets in a data-driven environment
• Developing and implementing data analysis, data collection systems and other strategies that optimise statistical efficiency and quality
• Analysing marketing and customer engagement campaigns to recommend improvements or new campaigns
• Perform detailed analysis to define and evaluate requirements and turn ambiguous data/reporting requirements into concrete improvement activities
• Working closely with the BI Development team, be involved in the design of our Power BI reporting for regular reports to the business

Key Skills and Experience:

• A high standard of knowledge and experience with: Common querying & programming languages such as SQL, Python or R.
• Data visualization skills are also desirable in Power BI
• Strong understanding of report writing and technical requirements analysis.
• Understanding and / or experience of customer insight. The capability of taking business information and gaining insight through analytical techniques, then delivering that insight to the business.
• Able to grow and maintain strong business relationships with senior stakeholders and executives.

Interview Process:

• Screening Call with Talent Acquisition
• Microsoft Teams call with our Global Head of BI and Analytics and our BI Lead

Package:

• Competitive basic salary
• Annual IT Bonus scheme
• Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you’ll always receive a warm welcome!
• Pension: 3% ee’e / 3% e’er (Total 6%)
• Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life
• Free use of the state of the art private gym at our IT Headquarters

Location:

• Our BI and Analytics team like to get together in the Durham office once per week. This is optional and the role is predominantly home based however there may be some required travel to the Durham office for team meetings and other events etc.