Address- Work between our Maidenhead and Reading Data Centres
- Shift pattern - 4 on 4 off (12 hours) with days/nights/weekend and opportunities to earn overtime
- Learn new skills via on the job training and company provided Udemy learning resources.
About Pulsant:
Pulsant is the UK’s leading edge infrastructure provider. Regional businesses and service providers use Pulsant’s edge infrastructure platform (known as PlatformEdge) to build, connect and deploy the applications they need to innovate and grow. The platform is underpinned by Pulsant’s network of 12 strategically located edge Data Centres, interconnected through a low latency network fabric delivering access to cloud, connectivity, and compute services across the UK. Over 330 people - across our Data Centres and 3 core corporate office locations in Edinburgh, Gateshead and Maidenhead - help over 1500 clients to achieve their digital ambitions.
Job Purpose:
As a Data Centre Engineer, you will be the remote hands on the ground, performing and resolving various software and hardware tasks raised by customers as well as other teams within the company.
The role includes meeting and greeting customers to Data centre and a providing a positive visiting experience through your good customer service and communication skills
You will be working as a part of a DC team and we would like you to learn and share your knowledge within the team. The role will provide you opportunity to further enhance your Data centre skills and learn new skills via company provided Udemy resources.
Key Responsibilities:
- Respond to customers within agreed SLA.
- Delivery of intelligent remote hands for customers within SLA.
- Delivery of intelligent remote hands for other Pulsant teams within OLA.
- The deployment of customer solutions to plans provided by Provisioning teams
- The deployment of racks and related equipment to support customer orders.
- Manage all incoming calls, tickets, emails and faxes to the Data Centre Services function.
- Responsible for proactive updating of customer and resolution of service.
- Follow escalation processes; tickets to support management and other teams as required.
- Liaise with third party suppliers to report and escalate customer problems.
- Access management to site where no security function is available.
- Provide expert cabling support including crimping, patching, labelling, running and terminating.
- Troubleshoot hardware faults and arrange replacements.
- Install and decommission redundant equipment and cabling.
- Co-operate and work closely with all members of the DC and wider operational teams to ensure efficient, productive and high-quality service to customers within the Pulsant live Data Centre.
- Stock control of Pulsant assets and store management.
- Manage, categorise, and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services.
- Support Trainee DC Engineers when required.
- Monitoring of infrastructure, site walk around checks and reporting / escalating any faults or concerns as required.
Our ideal candidate:
- Experience working with / troubleshooting computer hardware
- Keen interest in, and passionate about IT technology and infrastructure.
- Strong communication skills and a customer focussed approach
- Full UK Driving Licence.
- Ability to work well to deadlines and under pressure.
- Good problem solving skills.
Why work for Pulsant?
At Pulsant, you can expect variety and a challenging, fun working environment - where culture and well-being are as important as career development and training. The company offers fantastic career progression opportunities and there is a friendly environment with a team that feels like a family. As such almost half of employees have been with Pulsant for 5+ years.
In addition to the great training and the opportunity to develop your personal, technical and leadership skills - our company perks include:
- Pension
- Private Healthcare and Health cash
- Cycle to work scheme
- Free breakfast & snacks
- Access to unlimited learning content through Udemy
- Team socials
- Wellbeing day off
- Your birthday off
- Pulsant rewards / cashback scheme
For a window into #lifeatpulsant check out our social channels @lifeatpulsant and careers page pulsant.com/careers
The interview process will involve:
- An initial phone screen focused on your experience, career goals and your questions about Pulsant
- Interview with the hiring manager over Teams
- Face to face (competency style) interview with the hiring manager + 1 other
Pulsant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our people.If you require reasonable accommodation to participate in the job application or interview process, please reach out to us by email: talent.team@pulsant.com
