Debt Collection Agent

REED are Exclusively working in partnership with a leading global consultancy business with over 100 years of design and engineering expertise to recruit a Permanent, Fully REMOTE Debt Recovery Agent (Desirable requirement for a ICM or Equivalent Qualification)

This role sits within the UK-based part of Finance Shared Services Facility (SSF) and is a permanent vacancy within the Cash Collections team. This role is to collect monies due to the company by their clients on a timely basis, predominately via telephone, but also using statements and delinquency letters and email as and when required.

This role will report to the UK-based Cash Collections Team Leader.

This new position is a great opportunity for the right person to make a positive impact in a changing business and systems environment.

Requirements:

Qualifications:

• ICM or equivalent would be desirable.

Experience:

• A strong track record of working in a Collections/Credit Control environment.
• Experience working with purchase orders and resolving disputes.

Skills:

• Excel: Intermediate level in order to create spreadsheets and maintain databases when required.
• Word: Basic level in order to create written communication and reports.
• Outlook: Intermediate level in order to communicate with Customers via email.
• Telephone Skills: Ability to handle all types of calls, whether internal or external, in a polite, helpful and informative manner.
• Able to work collaboratively, thus building strong relationships with Project Managers and Finance colleagues.
• Skilled at prioritising workload to ensure key deadlines are met.
• Organised and flexible.
• Effective communicator.

Responsibilities:

• To assist in the collection of external customer debt.
• To inform and resolve any issues or disputes on external Customer accounts that may prevent payment.
• To build internal Customer relationships to assist in the Cash Collections role.
• To build external Customer relationships to assist in the collection of cash.
• To ensure that appropriate action is taken against accounts that are in default, in line with the Cash Collections procedure.
• To maintain Customer account records to communicate previous actions taken.
• To demonstrate ability to meet the monthly cash target both individually and as a team.
• To advise Business Units of any potential issues or problems that may arise on external.
• Customer accounts.

Additional Information:

• Working hours: 37.5 hours Monday - Friday.
• Work Location: Remote (Office is based in Worchester)
• Grade T2.
• Applicants must have the required the infrastructure to enable remote working.

Benefits

• Pension (Effective from 1st Jan 2020) :- Optional scheme available from age of 16 to 74 with no qualifying period to join. Automatic inclusion in salary exchange for NI savings. Individual gets tax relief on contributions. The Company will double the contribution that you pay. The default contribution rates are 3% employee and 6% employer contribution. You can choose to increase or decrease these rates which are a percentage of your salary.
• Life Assurance - Provided at 4 x annual earnings up to state pension age (variable dependent on date of birth). Staff can pay to increase their cover up to a maximum of 10x salary or sell to decrease their cover to a minimum level of 2x salary.
• Holidays - 25 days per annum. 8 days paid bank holidays per annum. Pro rata for part time staff or for part years worked. Staff can buy up to 15 days or sell up to 5 days holiday to suit their lifestyle.
• Income Protection - Offers you peace of mind in the form of an income in the unlikely event you are prevented from working for more than 26 weeks as a result of serious ill health or injury.
• Professional Fees - Annual subscription reimbursed for membership of a professional body relevant to your role with Atkins.
• Season Ticket Loan - All UK employees are eligible on successful completion of their probationary period.