Defence ILS Professional - Specialist Services

Req ID: 31235
Job Title: Defence ILS Professional - Specialist Services
Locations: Hemel Hempstead
Advert Closing Date: 31/03/2024
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
An allowance of £5k per annum will be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role, and will include onsite attendance.
About this role
As our Defence ILS Professional for Specialist Services, you'll play an important role in maintaining and managing a large / complex Managed Service for one our most important customers. Providing an excellent customer experience is pivotal, whilst using data analytics to develop the wider team further equally.
You'll need to be the subject matter expert (SME) and deliver expertise to both technical and non-technical people to minimise risk of incident / problems on site. As Defence ILS Professional, you'll be required to be on-call 24x7x365 (1 week in 2) and maintain the rota in alignment with the agreed service contract.
What you'll be doing:

• Managing, growing, and maintaining ILS activities with the Defence Sector. This means to be technically current and using the latest ILS strategies with the MoD Framework
• Managing, planning, and administrating complex ILS activities and strategies
• Using your leadership skills to collaborate, create and develop the managed service by adhering to ITIL service operations model.
• Using your ILS and operational experience to create and deliver a brilliant customer experience by understanding the customers' needs and expectations.
• You'll help to champion and aid cost reduction within your area of responsibility.

You'll have the following skills/experience:

• This role requires you to to go through or currently hold Government Security Clearance to DV level, which requires residence in the UK for a minimum of 10 years with no breaks.
• An analytical mindset and approach to create strategies across the managed service.
• You can provide excellent and collaborative stakeholder management across various lines of business such as 3rd party suppliers / contractors and multiple user authorities.
• You have superb asset management skills in maintaining accurate records.
• You're accredited in ITIL v4 foundation or at least working towards this.

Diversity and Inclusion:
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT's D&I manifesto by searching on our website.
What's in it for you:

• Discounted BT Broadband, TV & mobile packages and BT products
• On target Bonus
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications.
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year.
• Flexible and smart working (subject to business needs)

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don't worry - we'd still love you to apply!
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Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.