Deputy Customer Experience Manager

Are you ready to take the spotlight as the Deputy Customer Experience Manager at this theatre company in Bolton.

Apply today to be in with a chance of working for a community-based organisation that offers flexible working and excellent benefits!

Deputy Customer Experience Manager
Bolton, BL1

• Full time (40 hours, across 5 days) or part time (20 hours, across 2-3 days)
• £25,438 if 40 hours or £12,719 if 20 hours
• Excellent benefits package

Please Note: Applicants must be authorised to work in the UK

Our client is a dynamic creative hub known for its diverse mix of theatre, musicals, comedy, and family entertainment. They’re expanding their reach in Bolton communities while producing captivating shows that have earned recognition and awards.

Now is a very exciting time to join the business - following a significant modernisation, the theatre reopened in 2021 with enhanced facilities for artists and audiences alike. They are actively focused on expanding their audience and organisation, striving for equity and inclusivity within the community.

Join them as their new Deputy Customer Experience Managerand be a key player in a team dedicated to creating a welcoming atmosphere, maximising profits and prioritising community engagement.

About the Role:

As the Deputy Customer Experience Manager, you'll play a key role in the Customer Experience Team. Reporting to the Head of Operations and Customer Experience, you'll ensure premium service in auditoriums, Kitchen & Bar, and event spaces.

Key Responsibilities:

• Lead a unified team across auditoriums, Kitchen & Bar, and event spaces
• Act as Duty Manager during performances and pre-theatre dining
• Manage staff, services, and customers to enhance overall experience
• Assist in improving visitor experience and contribute to high customer satisfaction
• Ensure smooth show operations, safety, and emergency management

The main duties and responsibilities are indicative and not exhaustive. Further details can be discussed if you are selected for the next stage of the recruitment process.

The Ideal Candidate:

Don’t hesitate to apply if you:

• Have team leadership experience in arts, leisure, or hospitality
• Excel in a fast-paced, pressured environment
• Possess good IT skills and a commitment to exceptional customer service

Benefits:

• Competitive salary: £25,438 if 40 hours or £12,719 if 20 hours
• 28 days’ holiday per year pro rata including Bank Holidays, rising by 1 day per year for every year of service to a maximum of 33 days.
• Auto-enrolment pension scheme
• Permanent position
• Flexible working options
• Complimentary and discounted tickets
• Staff café discount
• Loans for travel season tickets, bicycles, and parking costs

How to apply for the role:

If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Close date: 27 February at 5pm (interviews expected to take place the week of 04 March)

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.

Diversity and Inclusion:

Our client is dedicated to fostering inclusivity and diversity at every level of their organisation. They encourage applications from all backgrounds and are committed to equality and inclusion in all aspects of their work, including recruitment. Their aim is to have a staff, audience, participants, artists, and board members that reflect the rich diversity of their community. They especially welcome candidates from underrepresented backgrounds, including those with disabilities and from excluded socio-economic backgrounds.

Other suitable skills and experience include Customer Experience Supervisor, Front of House Manager, Auditorium Operations Lead, Guest Services Coordinator, Theatre Hospitality Manager, Performance Experience Leader, Arts Venue Operations Supervisor, Live Entertainment Services Manager, Cultural Experience Coordinator, Event Operations Specialist, Events, Customer Service.