Address
Form of work
SalaryRef: 14680
Role: Service Delivery Manager - Utilities/Energy experience essential
Location - Manchester - Hybrid (2 days per week in the office)
Salary: Competitive
Are you a passionate Service Delivery Manager with experience in the Energy/Utilities industry?
My client is a forward-thinking software and services company, serving a diverse range of clients in the utility industry, from new entrants to large existing suppliers. They are committed to providing exceptional service and ensuring client satisfaction. As the Service Delivery Manager, you will beaccountable for developing a strategy with a view of continual service improvement and identify opportunities for improvement, streamlining, consistency & commonality, to drive efficiency. To be successful in this role you must haverelevant experience gained from the Utilities/Energy industry. If this role sounds like you. APPLY TODAY!
Responsibilities
As a Service Delivery Manager at, you'll play a pivotal role in:
- Managing primary Service Delivery relationships with clients at a senior level
- Establishing and nurturing stakeholder relationships with allocated clients
- Working alongside the Account Managers, ensuring escalations are resolved quickly and efficiently
- Developing strategies for continuous service improvement.
- Delivering presentations to senior leaders - monthly service reviews
- Improvement plans, detailing & prioritising the improvements with problem statements
- Identifying breakpoints, specific manual exposures, or overheads, and taking actions to resolve them, within the company or with your client.
- Travel to client sites is required - min. 2 times a month, in addition to office days
Experience
- Minimum 3-5 Years’ experience in Service Delivery within the Energy Sector - Supplier/Broker
- Must have an excellent understanding of the UK energy market - Essential
- A confident communicator with the ability to collaborate at Senior Level
- Knowledge of Service Delivery Management disciplines, SLA reporting & a passion for service improvement, and delivery.
- Proven experience in stakeholder management and Service Delivery - with demonstrated experience of experience of liaising with all levels of internal and external stakeholders, from operational teams to board members.
- Possess excellent organisation skills and enjoy varied workload
- Strong understanding of the utility sector and client business processes.
